studio-policies – POM Pilates LA

By attending Pom Pilates, you acknowledge and agree to these policies. Thank you for being part of our community—we can’t wait to move with you!

Please arrive at least 5 minutes before class starts.
Arriving more than 10 minutes late will result in being unable to join the class, and you will be marked as a no-show.
Grip socks are required. If you forget yours, we have them available for purchase.
Please wipe down equipment after use with the provided sanitizing wipes.
Be respectful of instructors and fellow clients—Pom Pilates is a welcoming and supportive community!
Participants must be 18 years or older to book a class. For safety and to maintain a focused environment, children are not permitted to wait in the studio during sessions

Class reservations are required. Walk-ins are allowed only if space is available.
You may cancel or reschedule your class at least 12 hours in advance to avoid losing the class credit.
Late cancellations (within 12 hours) and no-shows will result in the loss of that class credit.
For Pom Unlimited memberships, late cancellations (within 12 hours) and no-shows will result in a $15 no-show fee.
Pom After hours Cancellation Policy: You may cancel or reschedule your event up to 5 days in advance without penalty. Cancellations made within 5 days of the event will incur a 50% cancellation fee. Cancellations made within 24 hours of the event are non-refundable
Pom Pilates reserves the right to modify or cancel classes due to instructor availability or unforeseen circumstances.

If a class is full, please join the waitlist, and you’ll be automatically added if a spot becomes available. Be sure to cancel within the 12-hour cancellation window, if needed.
To ensure you don’t miss any updates, please make sure your notifications are turned on!
If a spot opens up within the cancellation window, an email/text will be sent to all waitlisted members. The first person to claim the spot will be added to the class.
If you no longer wish to attend, please make sure to remove yourself from the waitlist.

Prices for services and products are subject to change at any time without prior notice.

Class packages expire within 1 month of purchase unless otherwise stated.
Monthly memberships auto-renew on the same day each month. To cancel or pause a membership, notify us at least 7 days before your next billing cycle.
Pom Unlimited members: A maximum of one class per day can be booked to ensure availability for all clients.
Membership pricing is subject to change with prior notice. Members will be notified of any pricing adjustments via email/text.

If you’re feeling unwell, please stay home to protect the health of others.
Inform your instructor of any injuries, medical conditions, or pregnancy before class.
Pregnancy – All pregnancies require a doctor’s note and can only participate in our Pom Basics class.

All sales are final—we do not offer refunds on classes, memberships, or packages.

If you cannot use your package due to injury or unforeseen circumstances, we can extend the expiration upon request and on a case-by-case basis.
All merchandise is final sale. No refunds or exchanges.

Pom After hours will have unique pricing and policies, which will be noted at the time of booking.

By attending Pom Pilates, you acknowledge and agree to these policies. Thank you for being part of our community—we can’t wait to move with you!