Pom Pilates Studio Policies 

By attending Pom Pilates, you acknowledge and agree to the following studio policies. Thank you for being part of our community—we can’t wait to move with you! 

General Studio Etiquette 

  • Please arrive at least 5 minutes before class starts. 

  • Arriving more than 5 minutes late will result in being unable to join the class, and you will be marked as a no-show. 

  • Grip socks are required. If you forget yours, we have them available for purchase. 

  • Please wipe down equipment after use with the provided sanitizing wipes. 

  • Be respectful of instructors and fellow clients—Pom Pilates is a welcoming and supportive community! 

  • Participants must be 18 years or older to book a class. For safety and to maintain a focused environment, children are not permitted to wait in the studio during sessions. 

Booking & Cancellation Policy 

  • Class reservations are required. Walk-ins are allowed only if space is available. 

  • You may cancel or reschedule your class at least 12 hours in advance to avoid losing the class credit. 

  • Late cancellations (within 12 hours) and no-shows will result in the loss of that class credit. 

  • Pom Unlimited memberships: Late cancellations (within 12 hours) and no-shows will result in a $15 fee. 

  • Pom After Hours Cancellation Policy: You may cancel or reschedule your event up to 5 days in advance without penalty. Cancellations made within 5 days of the event will incur a 50% cancellation fee. Cancellations made within 24 hours of the event are non-refundable. 

  • Pom Pilates reserves the right to modify or cancel classes due to instructor availability or unforeseen circumstances. 

Waitlist Information 

  • If a class is full, please join the waitlist. You will be automatically added if a spot becomes available. 

  • If you are added to a class from the waitlist, the 12-hour cancellation policy still applies. 

  • If you no longer wish to attend, please remove yourself from the waitlist. 

  • Please make sure your notifications are turned on so you don't miss booking or waitlist updates. 

Pricing Policy 

  • Prices for services and products are subject to change at any time with reasonable notice. 

  • Promotional pricing, discounts, and special offers may have additional terms and restrictions. 

Recurring Memberships 

  • Monthly memberships automatically renew each month on the same day as the original purchase date. 

  • Your membership will continue to renew until you request cancellation. 

  • To cancel a membership, you must notify Pom Pilates at least 7 days before your next billing date. Cancellation requests received less than 7 days before the next billing date may be processed for the following billing cycle. 

  • Memberships are non-refundable once a billing cycle has begun. 

  • Membership class credits are valid only during the applicable monthly billing period and do not roll over to the following month. 

  • Unused membership credits expire at the end of each billing period and have no cash value. 

  • Membership credits cannot be transferred to another person or exchanged for cash. 

  • Membership pricing is subject to change with prior notice. Members will be notified of any pricing adjustments via email or text. 

Membership Freezes 

  • Memberships may be frozen for up to 30 days at a time. 

  • Freeze requests must be submitted at least 7 days before the requested freeze date. 

  • A membership may be frozen for up to 2 billing cycles within a 12-month period. 

  • During a freeze, no membership payment will be charged and no classes may be booked using membership credits. 

  • Memberships automatically reactivate at the end of the approved freeze period unless otherwise requested. 

  • Membership freezes are intended for temporary circumstances such as travel, extended time away, or other situations where you are unable to attend regularly. 

  • Membership freezes may not be used to extend or carry over unused class credits from a previous billing period. 

Class Packages 

  • Non-recurring class packages expire 30 days from the date of purchase, unless otherwise stated. 

  • Promotional packages may have different expiration periods, which will be clearly stated at the time of purchase. 

  • Class packages are non-transferable and cannot be exchanged for cash. 

Pom Unlimited 

  • Pom Unlimited members may book a maximum of one class per day. 

  • Unlimited memberships are subject to the same 12-hour cancellation policy, with a $15 late cancellation/no-show fee. 

  • Unlimited memberships do not include rollover credits. 

Health & Safety 

  • If you're feeling unwell, please stay home to protect the health of others. 

  • Inform your instructor of any injuries, medical conditions, or pregnancy before class. 

  • Pregnancy: All pregnancies require a doctor's note and may only participate in Pom Basics & Pom Flex. 

Refund Policy

 

  • All sales are final. We do not offer refunds on classes, memberships, packages, or promotional purchases. 

  • Non-recurring class package expiration dates may be extended on a case-by-case basis for injury or other unforeseen circumstances, at the discretion of Pom Pilates. 

  • Membership credits cannot be extended or rolled over due to unused classes. 

  • All merchandise is final sale. No refunds or exchanges. 

Pom After Hours 

  • Pom After Hours events have unique pricing and policies, which will be provided at the time of booking. 

 

By attending Pom Pilates, you acknowledge and agree to these policies. Thank you for being part of our community—we can’t wait to move with you!